A sales representative for the company's largest account lost the account to a competitor.According to the expectancy model,this mistake would be an example of which of the following?

Question

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Losing the account to a competitor is a direct result of the sales representative's actions, making it a first-level outcome in the expectancy model. This model focuses on the relationship between behaviors and outcomes, where first-level outcomes are immediate results of one's actions.

A Sales Representative for the Company's Largest Account Lost the Account