____ is behavior that exceeds formal job duties but is necessary for the organization's survival or important to its image and acceptance.

Question

Quizplus · Accepted Answer

Organizational citizenship involves going above and beyond formal job duties to contribute to the success of the organization. This can include helping coworkers, volunteering for extra projects, and representing the organization positively to outside stakeholders. It is important for the functioning and reputation of the organization, even though it may not be explicitly part of an employee's job description.

____ Is Behavior That Exceeds Formal Job Duties but Is