Sarah is developing a personality test to be used for research purposes in her organization.She hopes to use the instrument to identify individuals who would be successful as customer service representatives,acting to resolve conflict between dissatisfied customers and other departments in the company.Sarah should probably include traits in the test that measure the personality factor of:
A) agreeableness
B) likeability
C) intellectual openness
D) locus of control

Question

Quizplus · Accepted Answer

Agreeableness is a personality trait that is associated with being cooperative, polite, and sympathetic towards others. Customer service representatives need to possess these traits to effectively handle conflicts and ensure customer satisfaction. Therefore, including traits in the personality test that measure agreeableness would be beneficial for identifying individuals who would be successful as customer service representatives. The other options, likeability, intellectual openness, and locus of control, may not be as relevant for this specific job role.

Sarah Is Developing a Personality Test to Be Used for Research