The ________ perspective pertains to strategy for creating value and differentiation from the perspective of the customer.
A) financial
B) internal-business-process
C) learning-and-growth
D) external-relations

Question

Quizplus · Accepted Answer

The external-relations perspective focuses on creating value for customers and developing strategies to differentiate themselves in the market by understanding customer needs and preferences. The financial perspective is concerned with financial performance and profitability, the internal-business-process perspective is focused on improving operations and efficiency, and the learning-and-growth perspective is concerned with employee development and innovation within the organization.

The ________ Perspective Pertains to Strategy for Creating Value and Differentiation