Joan: (who recently failed a drug test)"I feel so bad about what happened.I know my employer and my family are disappointed in me.I just want to hide my head in the sand." Counselor: "You believe you have let your family and employer down and that they have lost their trust in you." The skill the counselor just used with Joan is called

Question

Quizplus · Accepted Answer

The counselor used reflection of meaning to summarize and clarify Joan's statement, emphasizing her feelings and perceptions of the situation. By restating Joan's statement in a slightly different way, the counselor is also validating her thoughts and feelings, and helping her to feel heard and understood.

Joan: (Who Recently Failed a Drug Test)"I Feel So Bad