In response to the Tylenol crisis in the 1980s, one factor Johnson & Johnson found helpful in effectively responding was
A) their corporate credo.
B) government legislation.
C) local law enforcement.
D) consumers.

Question

Quizplus · Accepted Answer

Johnson & Johnson's corporate credo, which prioritizes putting customers first, was seen as a helpful factor in effectively responding to the Tylenol crisis. This commitment to customer safety and well-being guided the company's actions and decisions throughout the crisis.

In Response to the Tylenol Crisis in the 1980s, One