Delegation may lead to higher quality decisions that result in greater customer satisfaction since
A) lower level employees are closer to customers and more aware of their needs.
B) customers relate better to lower level employees.
C) higher level managers tend to use too much intuition when deciding customer preferences.
D) all of the above

Question

Quizplus · Accepted Answer

Lower level employees are often the ones who directly interact with customers and can have a better understanding of their needs and preferences. By delegating decision-making power to these employees, organizations can make more informed decisions that result in higher customer satisfaction. The other options are not entirely accurate or relevant to the benefits of delegation in decision-making.

Delegation May Lead to Higher Quality Decisions That Result in Greater