Refer to the scenario below to answer the following questions.
The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-Kelly is at what level of management?
A) top manager
B) division manager
C) middle manager
D) first-line manager
E) managing director

Question

Quizplus · Accepted Answer

Kelly is a first-line manager because she directly supervises the employees who assemble the components, making her responsible for the day-to-day management of the production team.

Refer to the Scenario Below to Answer the Following Questions