A customer gives Jan a request that she has never heard before in her 15 years of experience at the hardware store. Since the request involves the application of a new technology, Jan is not sure what to do. This is an example of a(n) __________ problem that requires a(n) _____________ solution.
A) nonprogrammed, satisficing
B) programmed, rule based
C) technical, nonprogrammed
D) structured, programmed
E) unstructured, nonprogrammed

Question

Quizplus · Accepted Answer

The fact that Jan has never heard of the request before indicates that the problem is unstructured, meaning there is no existing solution or process to follow. Additionally, since the problem involves the application of new technology, it is likely a nonprogrammed problem that requires creative thinking and adaptation of new knowledge. Therefore, an unstructured, nonprogrammed solution is needed to address this type of problem.

A Customer Gives Jan a Request That She Has Never