Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care associates who've all been consistently performing well. Customer feedback has been impressive and Pat is planning to give the associates bonuses. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

Question

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Pat is using communication as a tool for motivating her team by acknowledging their good work and planning to give them bonuses. She also discusses how they can improve further, which shows her commitment to their development and progress.

Pat Manages the Customer Care Department of Her Firm