Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which of the following best explains what went wrong with the communication?
A) Laura used a wrong channel of communication.
B) Scanability of the message was poor.
C) Betty decoded the message incorrectly.
D) The complexity capacity of text messaging is poor.
E) Betty's thinking was noise that distracted from the message.

Question

Quizplus · Accepted Answer

Betty misunderstood the message and interpreted it as shopping the next day instead of the same day. This is an example of a decoding error.

Laura Sent a Text Message to Betty Telling Her That