When a person tells his or her manager what the manager wants to hear, that individual is using which barrier to effective interpersonal communication?
A) filtering
B) selective perception
C) feedback
D) defensiveness
E) upward communication

Question

Quizplus · Accepted Answer

Filtering is a barrier to effective interpersonal communication where an individual selectively shares or withholds information based on what they think the listener wants to hear. Thus, when a person tells their manager what the manager wants to hear, they are filtering their communication to avoid saying anything that might be perceived negatively by the manager.

When a Person Tells His or Her Manager What the Manager