In redesigning jobs for work that is more service and knowledge oriented, _________ is appropriate to increase employee input into decisions that affect their work.

Question

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High-involvement work practices involve empowering employees and giving them a voice in decision making. This is particularly appropriate when redesigning jobs for service and knowledge-oriented work, as employees often have valuable insights and expertise in these areas. Autonomy (A) may also be appropriate, but it focuses more on giving employees control over the way they perform their work rather than input into decisions. Rational perspective of work design (B) and task identity (C) are important principles of job design, but they do not directly address employee input into decisions. Feedback (E) is important for helping employees improve and learn, but it is not specifically related to increasing their input into decisions.

In Redesigning Jobs for Work That Is More Service and Knowledge