If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.
A) bureaucratic control
B) immediate corrective action
C) basic corrective action
D) concurrent control
E) feedforward control

Question

Quizplus · Accepted Answer

Basic corrective action involves investigating the cause of a deviation from acceptable performance and taking corrective action to address the source of the deviation. Bureaucratic control involves relying on rules and procedures to ensure performance, immediate corrective action involves addressing deviations as soon as they occur, concurrent control involves monitoring performance as it occurs, and feedforward control involves anticipating potential deviations and taking action to prevent them from occurring. The scenario described best fits the definition of basic corrective action.

If a Manager Investigates How and Why Performance Has Deviated