Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers. This is a form of __________ control.

Question

Quizplus · Accepted Answer

The use of video equipment to monitor employee interactions with customers is an example of concurrent control, as it is being done in real-time and allows for immediate corrective action to be taken if necessary. Feedback control involves looking at past performance to identify areas for improvement, applied control involves implementing predetermined procedures or policies, progressive control involves gradually increasing expectations or standards, and feedforward control involves anticipating potential problems and planning accordingly.

Management at Giant Department Stores Uses Video Equipment to Periodically