_____ refers to "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs."
A)Quality
B)Utility
C)Excellence
D)Value

Question

Quizplus · Accepted Answer

Quality is defined as the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs, according to the American Society for Quality.

_____ Refers to "The Totality of Features and Characteristics of a Product