Ford Motor Company adopted a Japanese approach to quality known in America as _____.
A) ISO 9000
B) ISO 9004
C) benchmarking
D) Total Quality Management
E) Six Sigma

Question

Quizplus · Accepted Answer

The Japanese approach to quality is known as Total Quality Management (TQM). Therefore, Ford Motor Company adopted TQM, which is represented by choice D._ISO 9000 and ISO 9004 are international standards for quality management, while benchmarking and Six Sigma are methods used in TQM.

Ford Motor Company Adopted a Japanese Approach to Quality Known