The cost of conformance _____.
A) involves managing returns, lawsuits, and product recalls
B) is the cost to improve quality
C) is the cost to measure and evaluate quality
D) could pertain to repairing bad parts before shipment
E) could pertain to retooling a manufacturing line to reduce failures

Question

Quizplus · Accepted Answer

The cost of conformance refers to the cost of ensuring that products or services meet quality standards. This includes the cost of improving quality, such as implementing quality control measures or training employees. It does not involve managing returns, lawsuits, or product recalls (which would fall under the cost of nonconformance), measuring and evaluating quality (which could be a component of cost of conformance but not the sole definition), repairing bad parts before shipment (which could also fall under cost of nonconformance), or retooling a manufacturing line to reduce failures (which could be a component of cost of conformance but not the sole definition).

The Cost of Conformance _____