After a quarrelsome family gathering,Joshua realizes he has to do a better job of figuring out the emotional meaning of what family members say by interpreting their tone of voice,body tension,and facial expressions.Because Joshua primarily relies on the meanings of the words they use,he has a difficult time avoiding and resolving family-feud conflicts.Which of the characteristic of emotional intelligence should Joshua seek to improve?
A)empathy.
B)self-awareness.
C)self-regulation.
D)self-confidence.
E)self-assertion.

Question

Quizplus · Accepted Answer

Empathy is the ability to understand and share the feelings of others. By improving his ability to interpret nonverbal cues and understand the underlying emotions of his family members, Joshua can become more empathetic and better equipped to avoid and resolve family conflicts.

After a Quarrelsome Family Gathering,Joshua Realizes He Has to Do