Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge
-Willowbend management is not likely to use _____ as a method of motivate and train employees.

Question

Quizplus · Accepted Answer

Job rotation, which involves moving employees through a variety of positions to increase their knowledge and skills, is less likely to be used by Willowbend Tours due to the specialized nature of the guides' roles and the high turnover rates, especially among equipment handlers. The other options (orientation, on-the-job training, and coaching) are more feasible for specific roles and for addressing the challenges of recruitment and retention.

Willowbend Tours Operates a Chain of 25 Touring Guides Throughout