Herb and Betty Cogwell Are Husband-And-Wife Owners of a Regional

Herb and Betty Cogwell are husband-and-wife owners of a regional chain of restaurants with 108 employees. Recently, one of their chefs discovered some spoiled produce that had been delivered by one of the company’s regular suppliers. The products were sent only to one restaurant and Herb and Betty weren’t aware of the problem until two customers became ill. Why hadn’t the chef reported the tainted food? He didn’t see any reason for implicating the supplier, and he thought that, with the proper preparation, he could avoid any problems with it. He was, of course, wrong. Subsequently, Kari, a waitress, overheard Herb and Betty discussing the problem and was ready to report them to the authorities if they didn’t take responsibility for their chef’s actions.
-Betty and Herb should probably have created a document detailing the procedures to follow in the event of such an incident (after all,it's not an uncommon occurrence in the food-services business) .Such a document is usually called a _____.

A) mission statement
B) marketing plan
C) code of conduct
D) warranty policy