When listening, you also "listen" to the speaker's nonverbal communication, and if it is drastically different from his or her words, you will perceive it as noise.

Question

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Nonverbal communication includes facial expressions, body language, and tone of voice. Inconsistencies between these nonverbal cues and the words being spoken can create confusion and be perceived as noise.

When Listening, You Also "Listen" to the Speaker's Nonverbal Communication