When combined with empathic listening, _____________ listening is the most effective mode for a salesperson.
A) active
B) depth
C) critical
D) objective

Question

Quizplus · Accepted Answer

Empathic listening involves understanding and connecting with the customer's emotions, while active listening involves clarifying and confirming understanding of the customer's needs and concerns. By combining these two types of listening, a salesperson can effectively build rapport, identify customer needs, and tailor their sales approach accordingly. Depth, critical, and objective listening may be useful in other contexts, but are not as directly relevant to sales.

When Combined with Empathic Listening, _____________ Listening Is the Most