Ben gave several suggestions to his supervisor as to how to improve telephone customer service. Ben's communication can be described as
A) lateral.
B) upward.
C) grapevine.
D) downward.

Question

Quizplus · Accepted Answer

Ben's communication is described as upward because he is suggesting improvements to his supervisor, who is higher up in the organizational hierarchy. Lateral communication occurs between colleagues at the same level, the grapevine refers to informal communication channels, and downward communication involves communicating to those at lower levels in the organization.

Ben Gave Several Suggestions to His Supervisor as to How