Why is it is difficult to achieve consistency and standardization of services?

Question

Quizplus · Accepted Answer

Heterogeneity characteristics refer to the fact that services are produced by people and are therefore subject to variability due to individual differences, which can make it difficult to achieve consistency and standardization of services. Perishability, intangibility, and simultaneous production and consumption characteristics can also pose challenges for service consistency, but not as directly related to heterogeneity.

Why Is It Is Difficult to Achieve Consistency and Standardization