Jackson Caputo owns and operates Jax Stables,a complete horse service that offers grooming,training,show training for handlers,boarding,and veterinary care.To maintain a quality image,Caputo provides ongoing training for each employee in the company's operations,objectives,and expected performance standards.What unique aspect of services is Caputo attempting to address?

Question

Quizplus · Accepted Answer

Caputo is attempting to address the heterogeneity of services, which refers to the variability and inconsistency that can occur in service delivery due to the involvement of human interactions and the customization of services to meet individual needs. By providing ongoing training for employees, Caputo can help ensure a more consistent level of service quality across different customers and transactions.

Jackson Caputo Owns and Operates Jax Stables,a Complete Horse Service