Which of the following is a service component customers use to evaluate service quality?

Question

Quizplus · Accepted Answer

Assurance is a service component that ensures customers that the service provider has the necessary knowledge and skills to deliver the service with reliability and competence. It is important for customers when evaluating service quality. Validity refers to the accuracy of the service provided and may not be as relevant to customers when evaluating service quality. Friendliness is important, but it is only one aspect of the overall customer experience. Refund ability is a feature of some service guarantees but is not necessarily a key component in evaluating service quality.

Which of the Following Is a Service Component Customers Use