The Ritzy Canine Carriage House looks like several other Manhattan boutique hotels.In the lobby is a crystal chandelier,brocade-patterned wallpaper,gold-framed mirrors,and antique chairs.Room service and salon service are available as well as exercise facilities.There is also a masseuse on staff.Dogs are the only guests,and they appreciate the video and video player in the $175-a-night Windsor suite.Without extras,a one-day visit will cost $33-$38,depending on the size of the dog.The Ritzy Canine is a high-end doggy care centre.In a world where people work long hours,they do not mind spending money on their dogs.
-Refer to the Ritzy Canine.Research has shown that consumers evaluate service quality on five components.When customers rate the people who supervise the dog activities as being "dog people" and having an understanding of the needs of dogs and their owners,which component are they concerned with?

Question

Quizplus · Accepted Answer

The component of service quality that is concerned with the understanding of the needs of customers is empathy. In this case, customers are evaluating the people who supervise the dog activities as being "dog people" and having an understanding of the needs of dogs and their owners, which falls under the empathy component.

The Ritzy Canine Carriage House Looks Like Several Other Manhattan