In the late 1990s,Procter & Gamble launched Dryel product,which allowed consumers to dry-clean their clothes in a dryer.Before launching the product,P&G researchers visited consumers' homes and watched as people sorted laundry,creating piles of darks,whites,and delicates,and a pile that would go to the dry cleaners because they were unsure how to clean it.This was an example of what type of research?

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The research described involved P&G researchers visiting consumers' homes and observing their behavior as they sorted laundry. This is an example of observational research.

In the Late 1990s,Procter & Gamble Launched Dryel Product,which Allowed