Rose is a telephone order taker for Brylane,a catalogue retailer of furnishings for bedrooms and baths.A customer called and asked if the sea green in a bedspread that she had purchased matched the green in a lamp that was being offered in the newest Brylane catalogue.Rose got the potential customer's phone number,went out to the warehouse,located the items,determined they did not match,and called the potential customer to tell her that information.
-Refer to Brylane.What was the most likely result of Rose's efforts?

Question

Quizplus · Accepted Answer

By going out of her way to find the answer to the customer's question and calling her back to provide the information, Rose provided excellent customer service, which is likely to result in customer satisfaction.

Rose Is a Telephone Order Taker for Brylane,a Catalogue Retailer