Roberto comes running into the house visibly agitated. Between Roberto's sobs, his dad picks out "bike," "sledgehammer," "Miguel," and "hate." After some coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasn't playing fair and later came back with a sledgehammer and hit his bike. His dad says, "You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer." Roberto replies, "Uh-huh." Which skill for responding with empathy is Roberto's father using?

Question

Quizplus · Accepted Answer

Roberto's father is reflecting both the content (what happened with Miguel and the bike) and the feelings (madness and fear) that Roberto is expressing. This is an example of paraphrasing, which involves restating or summarizing what the speaker said in your own words while also reflecting their emotional state.

Roberto Comes Running into the House Visibly Agitated