All of the following are important factors in the Balanced Scorecard except:
A) customer service.
B) employee morale.
C) product quality.
D) business ethics.
E) stockholder equity

Question

Quizplus · Accepted Answer

While stockholder equity is an important factor in measuring business performance, it is not typically included in the four key areas of the Balanced Scorecard: financial, customer, internal processes, and learning/growth. The other factors listed (customer service, employee morale, product quality, and business ethics) are all important components of the Balanced Scorecard.

All of the Following Are Important Factors in the Balanced