Technical communication uses two main types of communication channels. Sometimes the channels can overlap. Which type of channel(s) would be best suited for initially
Informing an employee of a forthcoming layoff?
A) Written.
B) Oral.
C) Either A or B.
D) Both A and B.

Question

Quizplus · Accepted Answer

When initially informing an employee of a forthcoming layoff, it is best to use oral communication so that the employee can ask questions and receive immediate feedback. Written communication may be beneficial for follow-up information, but it should not be the primary channel for the initial notification.

Technical Communication Uses Two Main Types of Communication Channels