If your purpose for writing was to complain about the poor quality of a coat you purchased at your favorite clothing store, what kind of letter would you write?
A) a letter to build rapport
B) a letter to instruct
C) a letter to persuade
D) a letter to inform

Question

Quizplus · Accepted Answer

The purpose of the letter is to express dissatisfaction with the quality of a product and to persuade the store to take some kind of action, such as issuing a refund or providing a replacement. Therefore, a persuasive letter would be most appropriate.

If Your Purpose for Writing Was to Complain About the Poor