A study of email conflict resolution by Kathleen Valley found that
A) we are more likely to resolve conflict online than in face-to-face situations.
B) e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation.
C) people are more willing to lie on e-mail.
D) people are more willing to say what they really believe in e-mail messages.
E) e-mail users are more flexible and more willing to resolve conflicts.

Question

Quizplus · Accepted Answer

The study found that e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation, indicating that e-mail can be a more effective tool for conflict resolution in some situations. The study did not support the other options, which suggest that people are more likely to lie or be more flexible when communicating by e-mail.

A Study of Email Conflict Resolution by Kathleen Valley Found