Which of the following statements describes learning and growth measures as a part of the balanced scorecard?
A)They relate to client attraction, satisfaction, and retention.
B)They focus on innovation and proceeds with an understanding that strategies change over time.
C)They relate to organizational efficiency.
D)They focus on corporate social responsibility.
E)They relate to organizational effectiveness and profits.

Question

Quizplus · Accepted Answer

Learning and growth measures focus on innovation and understanding the need for strategies to evolve over time. They are related to organizational development and building capabilities. Client satisfaction, organizational efficiency, corporate social responsibility, and profits are addressed through other perspectives of the balanced scorecard.

Which of the Following Statements Describes Learning and Growth Measures