A client who received a refill for a medication returns to the pharmacy and says,This medication is wrong! It doesn't look anything like my usual prescription." Which response by the pharmacist would be most appropriate?
Select all that apply.

Question

Quizplus · Accepted Answer

C) It is a factual statement that in many places, pharmacists are allowed to substitute a brand-name drug with a generic one if the active ingredients are the same, which can be reassuring to the client. E) This response directly addresses the client's concern about the appearance of the medication by explaining the reason for the difference and reassuring them about the efficacy and safety of the generic medication.

A Client Who Received a Refill for a Medication Returns