A Client Who Received a Refill for a Medication Returns

A client who received a refill for a medication returns to the pharmacy and says,ìThis medication is wrong! It doesnít look anything like my usual prescription.î Which response by the pharmacist would be most appropriate? Credit will be given only if all correct choices and no incorrect choices are selected.

A) "Your usual prescription drug is too expensive,so I substituted it with a generic one."
B) "There is no difference between this drug and the one you usually get."
C) "Our state allows me to substitute a generic drug when the prescription calls for a brand-name drug."
D) "Don't worry.Can you see that the generic ingredients are exactly the same?"
E) "This medication is a generic form of your other medication.That is why it looks different.But it has the same ingredients and should work the same way."