Donna Grennan is an HR manager at a software development firm with a diverse and multicultural workforce comprising of Asians, Hispanics, and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to conduct a special program for all employees. Her idea was to create an opportunity where all employees can showcase their culture, in addition to the typical Halloween celebrations, by coming to the office in their traditional clothes and bringing some of their native cuisines. Juan shot down her idea before she had even finished presenting her plans and told her, instead, about the various employee participation initiatives he had scheduled for Christmas. Juan represents the _____ listening style in this scenario.
A) active
B) passive
C) competitive
D) receptive
E) deceptive

Question

Quizplus · Accepted Answer

Juan's response indicates that he was more focused on promoting his own initiatives for Christmas and did not entertain Donna's idea at all. This represents a competitive listening style where the listener is more interested in pushing their own ideas and agenda rather than actively listening and considering others' suggestions.

Donna Grennan Is an HR Manager at a Software Development