After the clerk was snippy with the customer, the customer assumed the salesman was a mean person and did not consider that the clerk could be a nice person having a very bad day. This is an example of _____.

Question

Quizplus · Accepted Answer

The scenario given is an illustration of fundamental attribution error, which is a cognitive bias that involves attributing other people's behavior to internal factors like personality traits, without taking into account situational factors that could have influenced their conduct. The customer automatically assumed that the salesman was rude and inconsiderate, without considering the possibility that he could have been having a bad day or facing personal issues that affected his mood. This bias can lead to unfair and flawed judgments of other people's character, and it is important to be aware of it to avoid making hasty and inaccurate assessments of others.

After the Clerk Was Snippy with the Customer, the Customer