When Olivia and Amanda met for the first time, Olivia's first impression was that Amanda was rather unfriendly. Although subsequent meetings indicted that Amanda may really be friendly, Olivia failed to substantially change her initial impression. This tendency to cling to an initial impression is similar to processes that occur when people _____.

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The tendency to cling to an initial impression despite subsequent evidence is an example of the anchoring and adjustment heuristic. This heuristic is where people rely too heavily on the first piece of information they receive (the anchor) and then make adjustments based on that initial information. In this case, Olivia's initial impression of Amanda served as the anchor, and even though subsequent meetings provided evidence to the contrary, Olivia failed to adjust her impression.

When Olivia and Amanda Met for the First Time, Olivia's