The Bad Feelings Associated with Disappointing News Can Generally Be

The bad feelings associated with disappointing news can generally be reduced if the receiver feels that the news was revealed sensitively, thinks the matter was treated seriously, believes that the decision was fair, and

A) knows the reason for the rejection.
B) is told the bad news directly and bluntly.
C) is told about his or her legal options.
D) receives the bad news via certified mail.