Maya has decided to apologize briefly in the buffer of her bad-news letter to a client. Which of the following is the best apology?
A) We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
B) We apologize for any inconvenience this may have caused.
C) We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
D) We regret that you are unhappy with your espresso machine.

Question

Quizplus · Accepted Answer

The best apology is "We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you" because it is sincere and shows that the company cares and wants to fix the problem.

Maya Has Decided to Apologize Briefly in the Buffer of Her