If you're not sure how the receiver will respond, you should use the indirect pattern when writing messages that refuse routine requests and claims.

Name: If you're not sure how the receiver will respond, you should use the indirect pattern when writing messages that refuse routine requests and claims.
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Quizplus · Accepted Answer

Depending on how you think the receiver will react to your refusal, you can use the direct or the indirect pattern. If you have any doubt, use the indirect pattern.

If You're Not Sure How the Receiver Will Respond, You