Which of the following is the most appropriate opening for an adjustment letter granting a claim?
A) We are very sorry to hear that your meal with us did not meet your expectations.
B) Thank you for your letter of November 16, in which you described the problems you experienced while dining with us last weekend.
C) Although we believe that the food we served last weekend was of the highest quality, we are willing to refund the cost of your dinner this time only.
D) The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence.

Question

Quizplus · Accepted Answer

An effective opening to an adjustment letter presents the good news immediately; it does not begin negatively, refer to previous communication, or sound grudging. Only "The enclosed check for $78, which covers the cost of your dinner, demonstrates our desire to satisfy our customers and earn their confidence" is an appropriate opening.

Which of the Following Is the Most Appropriate Opening for an Adjustment