When a company receives a claim and decides to respond favorably, the letter is called an acceptance letter.
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Q46: In the closing paragraph of an adjustment
Q47: A letter granting an adjustment or a
Q48: When a customer must write to identify
Q49: Many routine request letters begin with a
Q50: Many direct reply letters use a(n) _
Q52: Goodwill messages should never be sent via
Q53: If we may be of further assistance
Q54: When responding to a letter of congratulations,
Q55: Goodwill messages are generally much easier to
Q56: A personally written message will have much
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