Experts agree that it is essential to apologize to the customer in either the opening or closing of an adjustment letter.

Name: Experts agree that it is essential to apologize to the customer in either the opening or closing of an adjustment letter.
Brand: Quizplus
Rating: 4.7 (40 reviews)

Question

Quizplus · Accepted Answer

Whether to apologize is a debatable issue. Although studies show that the majority of adjustment letters do contain apologies, attorneys generally discourage apologies, fearing the apologies will trigger lawsuits.

Experts Agree That It Is Essential to Apologize to the Customer