Writing letters of appreciation to customers who complain can be a smart business strategy.

Name: Writing letters of appreciation to customers who complain can be a smart business strategy.
Brand: Quizplus
Rating: 4.9 (38 reviews)

Question

Quizplus · Accepted Answer

Letters of appreciation may be written to customers who complain. After all, complainers are actually providing you with "free consulting reports from the field." Complainers who feel that they were listened to often become the greatest promoters of an organization.

Writing Letters of Appreciation to Customers Who Complain Can Be