Which of the following sentences is most effective in de-emphasizing the bad news?
A) Although cash refunds are not offered, you can exchange resalable merchandise.
B) Although you can exchange returned merchandise, cash refunds are not available.
C) Since we only exchange merchandise, it is impossible for you to receive a cash refund.
D) Because of our exchange policy, you may not receive a cash refund.

Question

Quizplus · Accepted Answer

"Although cash refunds are not offered, you can exchange resalable merchandise" puts the bad news in the dependent clause and the good news in the independent clause, where it receives emphasis. Other options emphasize the bad news or business policy, which may anger customers.

Which of the Following Sentences Is Most Effective in De-Emphasizing