As they walk to the car,Erin Brandeis tells her sales representative,Joachin Perez,that they may need to modify the price structure they just presented to the prospect.Erin bases her statement on the way the prospect folded his arms when Joachin quoted him the prices on the new system.Joachin says he didn't notice.Erin recommends a book on ____ communication to Joachin.

Question

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Kinesic communication refers to body language and gestures, which can provide clues about a person's thoughts and emotions. Erin noticed the prospect folding his arms, which can be a defensive gesture and may indicate that he was not comfortable with the prices. Therefore, Erin recommends a book on kinesic communication to help Joachin better recognize and interpret these nonverbal cues in future interactions.

As They Walk to the Car,Erin Brandeis Tells Her Sales